Support

How can we help?

WhenWorks is built and supported by a single person — Marc Ravida — based in Sydney, Australia. There's no support queue, no ticketing system, no chatbot. The fastest way to get a real human reply is to send an email.

Email

Replies usually within one business day (AEST). Please tell us your iOS version, the iPhone model you're using, and what you were trying to do.

Common questions

Why does WhenWorks ask for calendar access?

So we can find a time you're free, automatically. WhenWorks reads your calendar locally on your iPhone using Apple's EventKit framework. The raw event data never leaves your device. Only the resulting "I'm busy from X to Y" windows are uploaded — and only to events you have explicitly joined.

If you'd rather not grant calendar access, you can mark your free times manually using the drag-to-mark grid. The app works fully without calendar permission.

Can I use WhenWorks without giving it calendar permission?

Yes. When you first share availability for an event, you can switch to "Edit manually instead" and use the drag-to-mark grid. Your free times are still only shared inside the event you've joined.

How many people can I invite to one event?

Up to 100 people per event. WhenWorks v1.0 is free with this 100-member ceiling. A future Pro tier (planned for late 2027) may introduce different limits — anything you create today will keep working.

How does cross-timezone scheduling work?

Each event has a reference timezone, set by the person who creates it. Everyone else sees times converted to their own local timezone automatically — including across daylight-saving transitions.

I want to delete my account.

Two steps:

If you also want event data removed from Apple iCloud (rather than just your local copy), open each event you created and tap the menu → Delete event before uninstalling. The event lead's deletion cascades to all members.

Is my calendar data uploaded anywhere?

No. Your calendar event titles, descriptions, attendees, locations, and notes never leave your iPhone. The only thing the app uploads is "I'm free from X to Y" windows — and only to events you have explicitly joined. There is no WhenWorks server. We use Apple's CloudKit, which means everything syncs through your personal iCloud account.

For the full picture, see the Privacy Policy.

Do you have an Android version?

Not yet, and probably not soon. The architecture rides on iOS-only privacy primitives — EventKit (calendar), Sign in with Apple (auth), and CloudKit (sync). On Android, replicating the same privacy promise would require routing each user's calendar through Google's servers, which is exactly the compromise we set out to avoid. We'd rather do iOS brilliantly than do Android compromised.

How do I report a bug?

Email whenworks.support@gmail.com. Including a screenshot, your iOS version, your iPhone model, and a description of what you were trying to do helps us fix it faster.

Can I get a refund?

WhenWorks is free at launch — there's nothing to refund. When the paid tier ("WhenWorks Pro") arrives in 2027, refunds for App Store purchases will be processed by Apple, not by us. Apple's refund policy is at reportaproblem.apple.com.

Other ways to reach us

For privacy or legal questions: whenworks.support@gmail.com (we use a single inbox).
For press enquiries: whenworks.support@gmail.com — see also our press kit.